[vc_row][vc_column width=”2/3″ icons_position=”left” offset=”vc_col-sm-offset-2″][trx_sc_title title_style=”iconed” title_tag=”h1″ title_align=”left” link_style=”default” title=”Our little shop” description=”Special Armory is a small family business and it operates from our home, we are here to provide the personal touch.
We are by no means specialists on any firearm and we are learning as we go, so sometimes we might tell you that we will need to get back to you. Please see this as us ensuring that whatever your inquiry is; that we will get you the right information.
We know what a tedious process it is to get a firearm in South Africa. It is not always possible to buy a new firearm. Hence we started this site to assist people in get spare parts and accessories for not only new firearms but also older models.
Please note that most emails and follow ups will be done after hours. You are welcome to send us a WhatsApp message but please be aware. There is Facebook/Emails/Whatsapp/SMS/Calls that needs to be handled. We are not ignoring you if the response is a little slow. We are just human.
Lastly, if you have old magazines / parts for sale please contact us and lets make a deal.
Thank you for all the support 🙂
Orders, Shipping & Delivery Policy
Order processing will only begin until an order confirmation is received and full payment reflects in our account.
We try our best to dispatch all parcels within one business day of receiving the above. On the odd occasion we may need an extra day to ship.
It is however impossible to guarantee the delivery timeframes promised by the couriers.
All orders have tracking facilities. Shipping confirmation and tracking numbers are sent out via email as soon as parcels are ready for the couriers. Due to the relative low value of most shipments, parcels are sent uninsured. If you want to use your own courier please choose the collection option “Pick up at shop in Durbanville” and we will inform you when your parcel is ready to arrange your own courier.
In the case of an undelivered parcel, the courier company will attempt to contact you and arrange delivery with you or with us.
Warranty, Returns & Refund Policy
Special Armory warrants all products to be free of defects at time of shipping. All products are subject to the manufacturer’s warranties and as such we will honor such warrantees. When purchasing used items they will be in a good and useable condition not all as pretty as a brand new item but they will do the job :). If you need more pictures of the used items please reach out we understand and are willing to help.
Prior to returning faulty products, you agree to contact us first so that we can provide you with the necessary details to effect the return.
In the unlikely event that a product should become faulty during the warranty period, the product may be returned in order to effect repair or replacement.
The manufacturer or its official distributing agent will at their sole discretion determine if the repair or replacement can be honored under the terms of the warranty. Their decision is final and no correspondence will be entered into.
Unwanted goods may be returned for a refund within 10 days from having received your order. All returned goods must be returned in their original packaging, along with all the original contents. All unwanted goods are subject to a 25% restocking fee. Delivery fees will not be refunded and the cost of returning the goods will be for your account.
Should a product be found to be faulty within 7 days from having received your order, we will cover the costs for both the collection and return of the product. This is subject to the manufacturer or its official distributing agent determining that the product can be honored under the terms of the warranty, if not then the costs for the collection and return of the product will be for your account.
Should the product be found to be faulty or become faulty after 7 days from having received your order and where the product still falls within the warranty period, the cost of returning the faulty product will be for your account and Special Armory will cover the cost of returning the repaired or replaced item back to you. This is subject to the manufacturer or its official distributing agent determining that the product can be honored under the terms of the warranty, if not then the costs for the return of the product will be for your account.
“Change-of-heart” returns shall not be accepted.